We provide a detailed size chart on our product pages to help you find the perfect fit, located just below the size selector. If you’re between sizes, it is recommended to size up. If you have specific fit questions, feel free to reach out to our customer service team for personalized assistance.

Absolutely! We prioritize quality craftsmanship and ethical sourcing. Each piece is selected with care to ensure it contributes positively to our community and environment.

Yes, we try to restock popular items whenever possible. To stay updated on restocks and new arrivals, we recommend signing up for our newsletter.

Yes, we offer gift cards! They are a perfect way to give the gift of fashion while allowing your loved ones to choose their favorite pieces from our collection.

We process and ship all orders within 24–48 hours of receiving them.
As soon as your order is on its way, you’ll receive an email with tracking details so you can follow your parcel every step of the way.
You can also [click here] to track your order once you've received your confirmation.

We want your Ysera London experience to be seamless from start to finish. That’s why we offerfree shipping on all orders within the U.K.— no minimum required.

Changed your mind? No problem.You can return your item for a refund or exchange within 30 days of delivery.
Please note: Due to hygiene reasons, earrings and intimate items are non-returnable, as are personalized or engraved pieces.

We offer a generous 30-day return policy to give you peace of mind.
You may return any eligible item within 30 days from the date of delivery — no questions asked.

Please note: Returns outside this window are not accepted, especially during limited seasonal or archive sales.
We recommend trying on your items promptly to ensure the best fit and style

We offer a range of trusted and secure payment options:

• Credit & Debit Cards: Visa, Mastercard, American Express
• PayPal: For secure, convenient checkout
• Mobile Payment Services: Apple Pay, Google Pay
• Gift Cards & Store Credit: Apply your Ysera gift card or store credit directly at checkout

Received a damaged or faulty item? We’re so sorry — and we’re here to make it right.

Please follow these steps:

1. Take a clear photo of the damaged item.
2. Email us at info@yseralondon.com with your photo, order number, and a short description of the issue.
3. Our customer care team will review and assist you as quickly as possible.

We care deeply about your satisfaction and will do everything we can to resolve any issue promptly.

If you have any questions, don’t hesitate to reach out. We’re always here to help.
Our team is available 6 days a week and ready to assist you with anything you need.
We’re committed to making your experience with Ysera London smooth, personal, and enjoyable.

Contact us at info@yseralondon.com 

We aim to respond to all messages within 24 hours.
During busier times, it may take up to 48 hours, but rest assured — you’ll always hear from us.
We’re here to support you and make sure you feel well cared for at every stage of your shopping journey.

We’re so glad you're interested in joining the Ysera London team!
Please email us atcareers@yseralondon.com, and we’ll get back to you as soon as possible.
We’d love to connect with you!