Refund policy – Ysera London
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Refund policy

Return Policy – Ysera London

We want your shopping experience at Ysera London to be effortless and enjoyable. If you're not completely satisfied with your purchase, we're happy to assist you through our 14-day return policy.

Standard Return Policy

You have 14 days from the date of receiving your item to request a return.

Return Conditions

To be eligible for a return:

  • The item must be in its original condition – unworn, unused, and with tags intact.

  • It must be returned in its original packaging.

  • A receipt or proof of purchase is required.

How to Start a Return

To initiate a return, please contact us at info@yseralondon.com.

Important Notes

  • Returns must be shipped to our supplier’s address in China.

  • Return shipping costs are the responsibility of the customer.

  • Items returned without a prior return request will not be accepted.

If you have any questions, feel free to email us at info@yseralondon.com.

Damaged or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately at info@yseralondon.com. We'll make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Personalized items (e.g., custom orders or engraved pieces)

  • Personal care items (like cosmetics)

  • Hazardous materials or flammable liquids/gases

  • Sale items and gift cards (these are final sale)

Not sure if your item qualifies? Just email us.

Exchanges

Want a different item? The fastest option is to return the original item and place a new order once your return is accepted.

Right of Withdrawal (EU Customers)

If your order was shipped within the European Union, you have the legal right to cancel or return your order within 14 days, without needing to provide a reason.

To qualify:

  • The item must be in original, unworn condition

  • With all tags and original packaging intact

  • And include proof of purchase

Refunds

Once we’ve received and inspected your return, we’ll let you know if the refund was approved. If so, you’ll be refunded within 10 business days to your original payment method.

Please note:
Your bank or credit card company may take additional time to process and post the refund.

If it’s been more than 15 business days since our confirmation, contact us at info@yseralondon.com.